Refund policy

We want you to love your purchase but if something's not quite right, we're here to help.

Returns

We accept returns within 14 days of receiving your order, provided items are unused, in their original condition, with tags attached and in original packaging, accompanied by proof of purchase. We're unable to accept returns on final sale items, custom-made pieces, or gift cards.

How to Return

Email us at hola@everydaynormal.co with your order number and reason for return, and we'll send through instructions and a return shipping address. Return shipping costs are the customer's responsibility unless the item is faulty or damaged.

Refunds

Once received, we'll inspect your return and process any approved refund to your original payment method within up to 10 business days — please allow additional time for your bank to process this on their end. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

The fastest option is to return your original item and place a new order.

Faulty or Damaged Items

Our products are warranted against manufacturing defects for 6 months from the date of purchase, please note this doesn't cover normal wear, damage from improper care, or the natural variation in colour and texture that makes linen so beautifully unique. If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos and we'll make it right.

Afterpay

Our standard return policy applies to all Afterpay purchases. Refunds are processed back through your Afterpay account.

European Union

If your order is being shipped into the EU, you have a 14-day cooling-off period to return for any reason.

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Any questions? Reach us at hola@everydaynormal.co