Returns & Refunds Policy

We want you to love your purchase, but if it’s not quite right, we’re here to help!

Returns

  • We accept returns within 30 days of receiving your order.
  • Items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase is required (order confirmation or receipt).
  • Unfortunately, we cannot accept returns on final sale items, custom-made pieces, or gift cards.

How to Return an Item

  1. Contact Us – Email our team at returns@everydaynormal.co with your order number and reason for return.
  2. Pack It Up – Securely pack the item in its original packaging.
  3. Send It Back – We’ll provide return instructions, including the shipping address. Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
  4. Please note that refunds are shipped at your own cost. 

Refunds

  • Once we receive your return, we’ll inspect it and process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

  • Need a different item? The fastest way is to return the original and place a new order.

Faulty Items

At Everyday Normal, we don’t do “just okay” – we do exceptional. Every single order goes through rigorous quality checks during manufacturing and packing because we believe in making homeware that looks good, feels good, and lasts.

That said, life happens, and some items naturally wear faster than others (we see you, heavy-use heroes). That’s why our products come with warranty periods that reflect their real-life durability—because style and substance should go hand in hand.

A quick PSA: Linen is a natural fiber, which means variations in color and texture aren’t flaws—they’re part of what makes it uniquely beautiful. Our warranty won’t cover change-of-mind returns or damage caused by improper care (so keep your wine spills, rogue zippers, and overzealous washing cycles in check).

Got an issue? We’ve got you. Reach out, and we’ll make it right. 

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos, and we’ll make it right.

For any questions, feel free to reach out to us at returns@everydaynormal.co